Expertise / Support Capabilities

PLDT capitalizes on over 85 years of experience in the telecom industry, and a pool of certified experts attuned to the latest networking trends, to tackle even the most complex networking issues of our customers. The PLDT ecosphere of Internetworking Experts, Network Professionals, Network and Design Associates is just the beginning of the wealth of resources our clients and prospects can tap.

In 2011, PLDT was awarded both MEF (Metro Ethernet Forum) 9 and 14 certifications for its Carrier Ethernet service offerings, bringing PLDT into a select club of global service providers given the same prestigious rating.

The number of MEF-CECPs employed by PLDT is also the highest in the Philippines and one of the largest pools of MEF-CECPs in all of Asia, representing a unique concentration of specialized expertise. The MEF certifications are a significant achievement for PLDT, which sees its employees as partners in strengthening the company’s position as the dominant service provider. PLDT not only invests heavily in the continuous improvement of its network infrastructure; it also invests a significant amount in its people by providing them with opportunities to further develop their competencies and enhance their expertise to global standards.

Aside from the MEF certifications, PLDT has a growing number of engineers who have achieved the following certifications:

Certified Fiber Optic Technician 140
CCIE R&S Written 23
CCNA 135
CCNA – Wireless 2
Information Technology Infrastructure Library (ITIL) Foundation Exams (Exam Code:ITILF 2011) 83
Certified Fiber Optic Specialist – HOME FTTH 27
Certified Fiber Optic Specialist/Instructor 3
Information Technology Infrastructure Library (ITIL) OSA (Exam Code:) 15
Huawei Certified Data Associate – HCDA 12
CAPM Certified Personnel 22
CompTIA CTT+ TK0-201 6
CompTIA N+ 29
CompTIA A+ Certified Technicians 55
TM Forum Certified Business Development Managers 15
Frameworx Level 2 Professionals 18
SID Level 2 Professionals 23
eTOM Level 2 Professionals 18
Optical Communication – Associate 16

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