PLDT is the country’s undisputed leader in voice communications. Backed by the Philippines’ strongest, widest-ranging telecom infrastructure, PLDT ALPHA Enterprise voice solutions provides your business with the clear, reliable voice services it deserves. Learn more
PLDT ALPHA Enterprise responds to the evolving needs of an increasingly mobile world. As a wireless provider, our SMART-backed mobile network boasts the most extensive number of base stations around the country — a truly reliable network that ensures continous enterprise operations, wherever you are located. Our solutions can create a truly Mobile Office for you, custom-built for your unique business configuration and requirements. Learn more
PLDT delivers true business-grade connectivity to the global Internet through its Enterprise Broadband solutions portfolio. PLDT has an expansive global Internet gateway, with an aggregate capacity exceeding 366Gbps distributed over the country’s most robust, most extensive, and most resilient network infrastructure spanning the entire Philippine archipelago. Learn more
VITRO is a network of world-class data centers, guaranteeing continuous business operations for enterprise organizations. Highly robust, secure and scalable infrastructure, unparalleled connectivity, and 24×7 technical support capabilities, allowing you to focus on your core competencies. Learn more
PLDT Cloud represents the next evolution of business IT. By utilizing economies of scale and centralized expertise, PLDT’s cloud computing offers your company high-performance IT at lower costs and higher stability. Companies are free to concentrate on their core business while PLDT ALPHA Enterprise makes sure their IT runs seamlessly when and where they need it – and only when and where they need it. Learn more
PLDT ALPHA Enterprise’s wide range of digital mobility solutions provide innovative ways for increased customer reach, engagement, and conversion. These solutions seamlessly integrate technologies leveraged on social, mobility, analytics, and the cloud—enabling enterprise organizations to dominate the Internet space, the primary platform of today’s digital life. Learn more
PLDT Cloud Contact Center as a Service (CCaaS) is a revolutionary new way to operate contact centers of any size, whether small or large. You get all the full-featured services you need on a pay-per-use and pay-per-application model that’s hosted in the VITRO Data Center for absolute flexibility and scalability. Secure, resilient, cost-effective, highly flexible and readily scalable according to your ever-changing needs, PLDT CCaaS is the ideal solution for any call center looking for better business agility and complete features.
Automatic Call Distribution (ACD): This application automatically matches customers to the right agents, based on criteria such as language preferences and/or expertise. Its intelligent and flexible software with skill based routing enables your customers to get the right agent, regardless of the agent location.
Reporting and Call Recording: Now your call center can keep a record of all calls and interactions, even desktop screenshots, in cloud-based archives. These archives furnish supervisors with key indicators, to manage operations more efficiently.
Agent Performance Analytics: This allows your management team to oversee and optimize agent performance through interactive quality metrics and sophisticated analyses.
Professional Services: PLDT CCaaS boasts seamless integration with any current CRM, workforce management, and business intelligent software you currently use.
Interactive Voice Response (IVR): Maximize your call center efficiency through highly-advanced voice recognition software with silent human guides. PLDT offers a broad range of IVR – DTMF IVR, speech recognition IVR, conversational IVR (human assisted speech recognition), secure data IVR (for PCI compliance and secure data) and IVR for customer satisfaction surveys.
Remote Agent Desktop: Optimize your desktop application management and deliver uniform virtual applications to agents through a reliable CITRIX environment. All needed applications are hosted on a virtual desktop interface.