PLDT is the country’s undisputed leader in voice communications. Backed by the Philippines’ strongest, widest-ranging telecom infrastructure, PLDT ALPHA Enterprise voice solutions provides your business with the clear, reliable voice services it deserves. Learn more
PLDT ALPHA Enterprise responds to the evolving needs of an increasingly mobile world. As a wireless provider, our SMART-backed mobile network boasts the most extensive number of base stations around the country — a truly reliable network that ensures continous enterprise operations, wherever you are located. Our solutions can create a truly Mobile Office for you, custom-built for your unique business configuration and requirements. Learn more
PLDT delivers true business-grade connectivity to the global Internet through its Enterprise Broadband solutions portfolio. PLDT has an expansive global Internet gateway, with an aggregate capacity exceeding 366Gbps distributed over the country’s most robust, most extensive, and most resilient network infrastructure spanning the entire Philippine archipelago. Learn more
VITRO is a network of world-class data centers, guaranteeing continuous business operations for enterprise organizations. Highly robust, secure and scalable infrastructure, unparalleled connectivity, and 24×7 technical support capabilities, allowing you to focus on your core competencies. Learn more
PLDT Cloud represents the next evolution of business IT. By utilizing economies of scale and centralized expertise, PLDT’s cloud computing offers your company high-performance IT at lower costs and higher stability. Companies are free to concentrate on their core business while PLDT ALPHA Enterprise makes sure their IT runs seamlessly when and where they need it – and only when and where they need it. Learn more
PLDT ALPHA Enterprise’s wide range of digital mobility solutions provide innovative ways for increased customer reach, engagement, and conversion. These solutions seamlessly integrate technologies leveraged on social, mobility, analytics, and the cloud—enabling enterprise organizations to dominate the Internet space, the primary platform of today’s digital life. Learn more
PLDT Enterprise and CCAP commit to securing the Philippines’s position as leader of the contact center industry at annual flagship conference
The CCAP Board of Directors welcomed participants at the 2017 Contact Islands: The Future of the customer expe-rience to officially commencing the event (L-R): Jojo Uligan, Mickey Ocampo, Tonichi Achurra -Parekh , Bong Borja, Benedict Hernandez, Dan Reyes, Butch Valenzuela and PLDT Enterprise’s Jovy Hernandez
With this year’s conference theme being revamped to Contact Islands 2017: The Future of Customer E xperience, CCAP sought to equip industries with knowledge and tools that will allow them elevate their services to meet the de-mands of today’s dynamic customer landscape. In light of technological inno-vations disrupting the industry, CCAP also aims to secure the Philippines’ position as leader of the global contact center industry by exploring new waves of cus-tomer delivery, facilitating the exchange of ideas, and forging opportunities for future collaboration among stakeholders.
Given their expertise in the field of technology, PLDT Enterprise was also invited to participate in the different breakout sessions and plenaries during the event. Sen-ior Vice President & Head of PLDT and Smart Enterprise Groups, Jovy Hernandez and Corporate Relationship Management Advisor, Victor Aliwalas were among executives who joined in on the discussions.
During the plenary themed The Role of the Philippines in Shaping Customer Re-lations, Hernandez expressed his adamant belief in the Philippines being able to retain its position given today’s flourishing of technologies.
“The PLDT Group has always been dedicated to empowering the contact cen-ter industry. In our continuing partnership with CCAP, our goal remains to enable the industry with the solutions they need to elevate and redefine the experience they give their customers,” said Hernandez.
To further show their support for the initiative, PLDT Enterprise also hosted a fare-well dinner and fellowship night called Riptide: Dive Into Paradise, to cap off the two-day affair. The event allowed delegates to network and engage in dia-logue, all while enjoying the beautiful white sand beaches of Boracay.