PLDT Enterprise and CCAP commit to securing the Philippines’s position as leader of the contact center industry at annual flagship conference

The CCAP Board of Directors welcomed participants at the 2017 Contact Islands: The Future of the customer expe-rience to officially commencing the event (L-R): Jojo Uligan, Mickey Ocampo, Tonichi Achurra -Parekh , Bong Borja, Benedict Hernandez, Dan Reyes, Butch Valenzuela and PLDT Enterprise’s Jovy Hernandez

With this year’s conference theme being revamped to Contact Islands 2017: The Future of Customer E xperience, CCAP sought to equip industries with knowledge and tools that will allow them elevate their services to meet the de-mands of today’s dynamic customer landscape. In light of technological inno-vations disrupting the industry, CCAP also aims to secure the Philippines’ position as leader of the global contact center industry by exploring new waves of cus-tomer delivery, facilitating the exchange of ideas, and forging opportunities for future collaboration among stakeholders.

Given their expertise in the field of technology, PLDT Enterprise was also invited to participate in the different breakout sessions and plenaries during the event. Sen-ior Vice President & Head of PLDT and Smart Enterprise Groups, Jovy Hernandez and Corporate Relationship Management Advisor, Victor Aliwalas were among executives who joined in on the discussions.

During the plenary themed The Role of the Philippines in Shaping Customer Re-lations, Hernandez expressed his adamant belief in the Philippines being able to retain its position given today’s flourishing of technologies.

“The PLDT Group has always been dedicated to empowering the contact cen-ter industry. In our continuing partnership with CCAP, our goal remains to enable the industry with the solutions they need to elevate and redefine the experience they give their customers,” said Hernandez.

To further show their support for the initiative, PLDT Enterprise also hosted a fare-well dinner and fellowship night called Riptide: Dive Into Paradise, to cap off the two-day affair. The event allowed delegates to network and engage in dia-logue, all while enjoying the beautiful white sand beaches of Boracay.

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