PLDT Enterprise Shores Up Expansion for U.S. Solutions Provider Afni

(QUEZON CITY, Philippines) – PLDT Enterprise, through its large corporate business group PLDT ALPHA, has inked an agreement to bolster the overseas expansion efforts of Afni, a U.S.-based professional services and contact center solutions provider.

Afni Philippines, Inc. is the regional operating center of Illinois-based professional services and contact center solutions company Afni, Inc. The company got its start in 1936 and today offers solutions that include full customer lifecycle contact center solutions for the communications, healthcare, and insurance industries. In 2012, the company expanded offshore to the Philippines.

The PLDT ALPHA partnership will provide Afni with reliable and robust network technologies. These end-to-end solutions, which leverage the expertise of highly trained industry certified professionals, will securely and efficiently interconnect Afni’s newly built Quezon City contact center with its customer base and U.S. contact centers. “We are glad to see how our connections enable smooth communications between Afni’s local operations to meet their growth projections. They also ensure stability in every overseas customer call.” said VP and Head of PLDT ALPHA Vic Tria.

The solution should also optimize operations for Afni’s continuously expanding Philippine workforce, which has grown to more than 2,000 in just a few years. “The partnership with PLDT gives us confidence to grow successfully in the Philippines and as a global enterprise,” said Ronald Greene, Afni President & CEO during the recent contract signing at Afni’s new site in Quezon City. “We appreciate the PLDT team’s commitment and hard work to get something going here.”

“Our goal in PLDT Enterprise is to provide our partners with the building blocks to help them grow and transform their business. At the same time, we enable them to achieve their greater potential to emerge as the best in their field. We take pride in being part of this journey with them,” said FVP and Head of PLDT and Smart Enterprise Groups Jovy Hernandez


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