M2M WorkForce

SMART Enterprise M2M WorkForce is an app-based reporting, data gathering and service management application that allows service-oriented industries to centralize and optimize two-way communications with field employees. M2M WorkForce is a synergy of web-based and mobile applications, using the latest mobile devices, and powered by SMART’s reliable nationwidest network.

Services and Features

  • Creates, manages and dispatched job orders right in the system– complete with customer information, location, and issue details– and automatically assigns it to appropriate response teams
  • Service map feature displays field teams’ and service area location
  • Efficiently tracks work assignments for quick responses to customer issues
  • Multimedia upload feature: Tag photos to work reports for accurate documentation
  • Send and receive updates on the status of job orders in real time

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